Terms of service

Terms & Conditions

Welcome to Matya Originals, By using our website and placing an order, you agree to the following terms and conditions. Please read them carefully before making a purchase.

1. Eligibility

  • Customers must provide accurate and complete information while placing orders.

  • Orders containing incomplete, false, or misleading details may be cancelled without prior notice.

  • Purchases are intended for personal use only — resale or redistribution of our products is not permitted.

2. Orders & Payments

  • All orders are subject to product availability and confirmation.

  • Once payment is completed, orders cannot be cancelled or modified.

  • All payments must be made through the available secure payment gateways on our website.

  • Matya Originals reserves the right to cancel or refuse any order at our discretion.

3. Shipping & Delivery

  • We process and dispatch all confirmed orders through trusted delivery partners.

  • Standard delivery timeline: 5–7 business days (may vary by location).

  • Matya Originals is not liable for delays caused by courier partners, public holidays, or unforeseen circumstances.

  • Once shipped, customers will receive tracking details via email or SMS.

4. Returns, Exchanges & Refunds

  • No Refunds: We do not offer refunds under any circumstances.

  • Exchanges: Products can only be exchanged if found defective or damaged upon delivery.

  • Exchange requests must be raised within 5 days of receiving the product and the item must be unused and in its original condition.

  • Custom-made items, sale products, accessories, and innerwear are not eligible for return or exchange.

  • Matya Originals reserves the right to reject exchange requests that do not meet our policy criteria.

5. Product Information

  • We make every effort to display product images and descriptions accurately. However, minor variations in color or texture may occur due to photography, lighting, or screen resolution.

  • Such variations will not be considered defects or grounds for replacement.

6. Pricing

  • All prices listed on our website are inclusive of applicable taxes unless stated otherwise.

  • Prices, discounts, and offers are subject to change without prior notice.

7. Limitation of Liability

  • Matya Originals shall not be held responsible for delays, damages, or losses beyond our control.

  • Our liability, in any case, is limited strictly to the value of the purchased product.

8. Intellectual Property

  • All designs, images, content, and materials on this website are the exclusive property of Matya Originals.

  • Unauthorized use, reproduction, or distribution of our content is strictly prohibited.

9. Policy Modifications

  • Matya Originals reserves the right to update, modify, or change these terms at any time without prior notice.

  • Continued use of our website after updates implies acceptance of the revised terms.

For any queries, please contact us:
📧 Matya.originals@gmail.com
📞 +91 79951 52277